Your Privacy Matters to Us

At Hebuni Design Studio and our affiliated companies (collectively “Hebuni,” “we,” “us,” or “our”), we’re passionate about creating beautiful interior spaces while respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our interior design and décor services through our website at www.hebuni.com or mobile applications.

Our comprehensive interior design services are detailed in our Terms and Conditions. By using our platform, you’re agreeing to this Privacy Policy and consenting to our data practices described below.

1. About This Policy

Who We Are

Hebuni Design Studio is your trusted partner in interior design, connecting homeowners with skilled design professionals to create stunning living spaces. For questions about this policy or how we handle your personal information, reach out to us at enquiry@hebuni.com.

Who This Policy Covers

This policy applies to:

• Homeowners and Customers who use our platform to find interior design services
• Design Professionals who provide services through our platform
• Website Visitors who browse our content and resources

External Links Notice

Our platform may contain links to partner websites, social media, and third-party services. We’re not responsible for their privacy practices, so we encourage you to review their privacy policies when you visit these external sites.

2. Information We Collect

For Homeowners and Customers

Contact Information

• Name, email address, phone number
• Home address and preferred contact methods
• Emergency contact details when needed

Personal Profile

• Demographic information (age, family size, lifestyle preferences)
• Design preferences and style choices
• Photos you share of your spaces
• Language and communication preferences

Property Details

• Property type, size, and layout information
• Room specifications and dimensions
• Ownership status (owned/rented)
• Preferred color schemes and furniture styles
• Number of properties you own or manage

Communication Records

• Messages between you and design professionals
• Service requests and project discussions
• Reviews, feedback, and testimonials
• Survey responses and preference data
• Customer support interactions

Technical Information

• Device and browser information
• IP address and location data
• Website activity and page views
• App usage patterns and preferences
• Login times and session duration

Transaction Data

• Payment information (processed securely through our payment partners)
• Service booking history
• Project timelines and milestones
• Invoice and billing records

For Design Professionals

Professional Profile

• Full name, contact information, and business address
• Professional credentials and certifications
• Portfolio images and project showcases
• Service descriptions and specializations
• Work experience and educational background

Business Information

• Government-issued identification (Aadhaar, PAN for Indian professionals)
• Tax registration details (GST information)
• Banking information for payments
• Insurance and bonding information
• Business licenses and permits

Performance Data

• Client reviews and ratings
• Project completion rates
• Communication response times
• Quality assessment scores

Communication Records

• Messages with potential clients
• Project discussions and updates
• Customer support interactions
• Marketing communication preferences

Aggregated Data

We also collect anonymized, statistical data that doesn’t identify you personally. This helps us understand trends and improve our services. If we combine this data with your personal information, we’ll treat it according to this privacy policy.

What If You Don’t Provide Information?

Some information is essential for us to provide our services. If you choose not to provide required information, we may not be able to:

• Create your account or profile
• Connect you with design professionals
• Process your service requests
• Provide customer support We’ll always let you know if information is required and why we need it.

3. How We Collect Your Information

Direct Information

You provide information when you:

• Create an account or complete your profile
• Submit design requests or project details
• Communicate with design professionals
• Participate in surveys or promotions
• Contact our customer support team
• Leave reviews or feedback

Automatic Collection

We automatically gather certain information through:

• Cookies and Similar Technologies – Small files that help us remember your preferences and improve your experience
• Analytics Tools – Help us understand how our platform is used
• Device Information – Technical details about your phone, tablet, or computer

Third-Party Sources

We may receive information from:

• Social Media Platforms – When you connect your social accounts
• Payment Processors – For transaction verification
• Identity Verification Services – To confirm professional credentials
• Marketing Partners – To better understand your preferences
• Public Records – For business verification purposes

4. How We Use Your Information

Primary Uses

We use your information to:

Provide Our Core Services

• Create and maintain your account
• Match homeowners with suitable design professionals
• Facilitate communication and project management
• Process payments and manage transactions
• Provide customer support and resolve issues

Improve Your Experience

• Personalize your platform experience
• Recommend relevant design professionals or services
• Send project updates and important notifications
• Customize content based on your preferences

Business Operations

• Monitor platform performance and security
• Conduct research and development
• Analyze usage patterns and trends
• Prevent fraud and ensure platform safety
• Comply with legal requirements

Communication

• Send service-related notifications
• Share platform updates and new features
• Provide customer support
• Send marketing communications (with your consent)

Marketing Communications

With your permission, we and our trusted partners may contact you via:

• Email newsletters and updates
• SMS notifications for urgent matters
• Phone calls for important service updates
• WhatsApp or other messaging apps
• Social media and online advertising

You can opt out of marketing communications at any time through your account settings or by contacting us.

Legal Compliance

We may share information when required by:

• Court orders or legal proceedings
• Government investigations
• Regulatory compliance requirements
• Law enforcement requests
• Protection of our legal rights

5. Cookies and Tracking

What Are Cookies?

Cookies are small text files stored on your device that help us:

• Remember your login information
• Save your preferences and settings
• Analyze how you use our platform
• Provide personalized experiences
• Ensure platform security

Types of Cookies We Use

• Essential Cookies – Required for basic platform functionality
• Performance Cookies – Help us understand how you use our services
• Functionality Cookies – Remember your preferences and settings
• Marketing Cookies – Deliver relevant advertisements and content

For detailed information about our cookie practices, please see our Cookie Policy.

6. How We Share Your Information

Internal Sharing

We may share information within the Hebuni family of companies to:

• Provide integrated services
• Improve our platform
• Ensure consistent customer support
• Develop new features and services

External Sharing

We share information with trusted partners including:

Service Providers

• Cloud hosting and storage providers
• Payment processing companies
• Identity verification services
• Customer support platforms
• Marketing and analytics providers

Platform Participants

• For Homeowners: Your project details with matched design professionals
• For Professionals: Your profile and credentials with potential clients
• Public Information: Reviews and ratings (with personal details removed)

Legal Requirements

• Government agencies when required by law
• Courts and legal proceedings
• Regulatory bodies and compliance authorities
• Law enforcement for legitimate investigations

Business Transfers

If Hebuni is acquired, merged, or sells assets, your information may be transferred as part of that business transaction. We’ll notify you of any such changes.

7. Your Rights and Choices

Access and Updates

You can:

• View and edit your profile information
• Update your communication preferences
• Download your data
• Correct inaccurate information
• Request account deletion

Communication Controls

• Unsubscribe from marketing emails
• Adjust notification settings
• Choose your preferred contact methods
• Opt out of non-essential communications

Data Accuracy

Please help us keep your information accurate and up-to-date. You can update most information through your account settings or by contacting us.

8. Data Security and Protection

Our Security Measures

We protect your information through:

• Encryption – Your data is encrypted in transit and at rest
• Access Controls – Limited access to authorized personnel only
• Regular Security Audits – Ongoing monitoring and testing
• Secure Infrastructure – Industry-standard security protocols
• Staff Training – Regular security awareness programs

Your Security Role

Help keep your account secure by:

• Using strong, unique passwords
• Keeping your login credentials private
• Logging out of shared devices
• Reporting suspicious activity immediately

9. Data Retention

How Long We Keep Your Information

We retain your personal information for:

• Active Accounts – As long as your account remains active
• Inactive Accounts – Up to [X] years after your last activity
• Legal Requirements – As required by applicable laws
• Business Records – As needed for legitimate business purposes

Anonymized Data

We may retain anonymized, non-personal data indefinitely for research and analytics purposes.

10. International Data Transfers

Cross-Border Processing

Your information may be processed in countries other than where you live. We ensure adequate protection through:

• Compliance with applicable data protection laws
• Contractual safeguards with service providers
• Industry-standard security measures
• Regular compliance monitoring

11. Updates to This Policy

Policy Changes

We may update this Privacy Policy to reflect:

• Changes in our services
• New legal requirements
• Enhanced security measures
• Improved user experiences

How We Notify You

When we make significant changes, we’ll:

• Post the updated policy on our website
• Send email notifications to registered users
• Display prominent notices on our platform
• Provide reasonable advance notice when possible

12. Contact Us

Questions or Concerns?

We’re here to help with any privacy-related questions or concerns:

Email: enquiry@hebuni.com
Website: www.hebuni.com
Address: Hebuni Design Studio, 3rd phase, #202, 2nd Floor, 12th Main Rd, Peenya Indl. Area, Bengaluru, Karnataka 560058